Dormant Accounts
Accounts that have had no customer-initiated activity for an extended period are classified as dormant. Here is what that means and how to reactivate.
Published notices
Reactivating a dormant account
To reactivate a dormant account, visit the branch where the account is held with your original identification document. The branch team will verify your details and restore access. If you are unsure whether your account is affected, check the published list below or call 0800 211 025.
Ready to get started?
Visit any of our Kampala branches, call 0800 211 025 toll free, or WhatsApp 0786 650 966.